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CLINTON COUNTY 911 TELECOMMUNICATOR
GENERAL STATEMENT OF DUTIES
Receives information requiring law enforcement, fire
and/or medical responses and transforms information via radio/or phone to
proper emergency or non-emergency services
DISTINGUISHING FEATURES OF THE POSITION
This highly responsible and technical work involves the
efficient operation of the Clinton County 911 Communications Center.
The work is performed under direct supervision of the Communications
Supervisor and/or the Lead Operators. Supervision and assignments
are received both orally and in writing from the Communications Supervisor
and work is reviewed by the Communications Supervisor through conferences,
observations and results obtained. The nature of the work performed
involves receiving, evaluating and prioritizing telephone (911 and
non-emergency) and radio requests for service. Transforming the
information into proper radio message format, determining jurisdiction and
dispatching of proper emergency service agencies. Refers other
requests to appropriate city, county or private agencies. Records
and monitors status of personnel and equipment and coordinates operations
through effective radio and telephone communications.
EXAMPLES OF ESSENTIAL WORK (ILLUSTRATIVE ONLY)
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Ensures all equipment in Communications Center is
operational or reports any malfunctions to Communications Supervisor
or Lead Operator
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Operates terminal for IOWA/NCIC following Iowa Rules
and Regulations on inquiries, entries, modifications, cancellations,
locates, criminal histories, and administrative messages.
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Reads and signs off on the IOWA/NCIC INTERCOM as
required.
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Answers incoming phone lines including Clinton Police
Department, Clinton County Sheriff's Office, Camanche Police,
intercoms, "hot lines" and all other phone lines terminating
in the Communications Center.
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Maintains all log books stored in Communications
Center.
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Operates radio console receiving and transmitting
messages.
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assigns all requests for assistance
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Operates in-house computer where input of information
along with output is necessary
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Dispatches for all Law Enforcement, Fire and EMS
organizations with service area in Clinton County.
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Monitors status of calls to ensure calls for service
are expediently dispatched and processed within the framework of
procedures and policies.
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Maintains arrest warrants
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Maintains no contact orders.
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Receives and broadcast emergency weather information
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Attends required and authorized training
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Monitors fire, intrusion, panic and robbery alarms and
dispatches accordingly
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Stays alert and ready to take action on all situations
that may arise.
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Completes accurately and completely tasks assigned on
daily log sheet.
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Performs related work as required.
REQUIRED SKILLS, KNOWLEDGE AND ABILITY
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Comprehensive knowledge of communications policies,
principles, procedures and related local, state and federal rules and
regulations.
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Comprehensive knowledge of the functions and
operations of the Communications Center and its related equipment and
capabilities.
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Comprehensive knowledge of the service area's (Clinton
County) layout, including but not limited to, streets, highways and
utilities.
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Through understanding of the in-house computer system.
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Skill in relating to persons in emergency situations.
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Ability to relate to but not limited to supervisors,
co-workers, and the general public.
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Ability to maintain perspective and good judgment in
high stress and life threatening situations.
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Ability to speak clearly in a well modulated voice and
to use good dictation.
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Ability to operate the computer using specialized
equipment and related software.
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Ability to logical and creative though processes to
develop solutions according to written specifications and oral
instructions on an inventive basis as necessary.
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Comprehensive knowledge of records confidentially and
release laws.
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Ability to perform a wide variety of difficult
communications and technical tasks with accuracy and speed under the
pressure of time sensitive deadlines and in high stress emergency
situations.
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Ability to quickly learn and put to use new skill and
knowledge brought about by rapid changing information and/or
technology.
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Ability to use wide variety of office equipment and
other technical machines including fax machine, alarms etc.
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Ingenuity and inventiveness in the performance of the
assigned task.
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Ability to control telephone conversations in order to
efficiently obtain accurate information in order to provide correct,
understandable instructions to the emergency responders.
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Ability to receive and efficiently carry out
instructions from the emergency responders.
ACCEPTABLE EXPERIENCE AND TRAINING
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Graduation from High School or equivalent supplemented
by additional education.
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Additional relative training in emergency
communications, psychology or a closely related field.
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Previous experience as a 911 Telecommunicator.
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Any equivalent combination to provide the knowledge,
skills, and abilities to perform the work.
REQUIRED SPECIAL QUALIFICATIONS
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Computer Skills.
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Typing skills - 40 wpm
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Successful completions of the Iowa Law Enforcement
Telecommunicator Academy during probationary period.
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Certification of IOWA/NCIC within the first six months
of employment.
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Recertification of IOWA/NCIC every two years
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Successful completion of a background investigation
including submission of fingerprints.
ESSENTIAL PHYSICAL ABILITIES
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Clarity of speech and hearing which permits the
employee to communicate will with supervisors, emergency safety
personnel, co-workers, and the general public in all situations by
telephone and in person.
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Sufficient vision, with or without correction, which
permits the employee to observe, review, and analyze a wide variety of
emergency communications situations, and activities in the
Communications Center.
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Sufficient manual dexterity which permits the employee
to operate a computer keyboard and communications equipment in a rapid
and efficient manner.
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Sufficient personal mobility which permits the
employee to quickly access and operate emergency communications
equipment and to move quickly and efficiently from location to
location within and without the communications center in emergency
situations.
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