The Clinton County
Public Safety Answering Point (PSAP) is located at the Clinton County
Sheriff’s Office.
The PSAP
receives 911 and non-emergency calls for all of Clinton County. The
calls are dispatched to the 4 Law Enforcement Agencies, 8 Ambulance
services and 17 Fire Departments that service Clinton County. The
Clinton County PSAP is staffed by twelve telecommunicators including
Lead Operators. The Communications Supervisor Michele Bott, oversees the
day to day operations and the entire group is under the direction of
Sheriff Rick Lincoln ( Director of Communications) and Chief Brian Guy
(Assistant Director).
There are approximately 4000 call
for service generated, 17,000 phone calls, 30,000 radio transmissions,
and 48,000 computer transactions in the PSAP monthly.
Clinton County Communications has
currently upgraded the twelve year old 911 phone system equipment. The A
Child is Missing Program was adopted countywide at the beginning of
2007.
Clinton County telecommunicators
have participated in numerous activities to promote Communications and
911 in Clinton County: National Night Out, Safety Town, Fire Department
Open Houses, Citizen Police Academy, Clinton Meth Reduction Coalition,
to name a few.
The dedicated
professionals that staff the Communications Center have over 100 years
of experience.
Most recently,
Clinton County PSAP has been used as a model for consolidation of
dispatch services in another county.
The
Telecommunicator is the first to speak with the hysterical caller,
getting enough information to dispatch the correct emergency responders safely, then
further assisting with any additional requests from
the responders.
